*This information is not applicable to Diners Club accounts.
For Diners Club card members who want to find out more on National Australia Bank Limited acquisition of Diners Club Australia, please go to the Diners Club FAQs https://www.dinersclub.com.au/nab.htm
The issuer and credit provider of your Card Services credit card has changed from Citi to NAB.
This won't change the way you use and manage your account or card, or the way you make repayments. The features, benefits, fees and charges relevant to your account will not change as a result of this.
From mid May onwards, customers were advised of the changes via either email or letter.
This happened on 1 June 2022.
You don't need to do anything, as these changes applied from 1 June 2022.
No, your Card number will not change as a result of the transition to NAB.
Any credit provided to you on your credit card will, after the Transfer Date, be credit provided by NAB and which must be repaid to NAB (however the repayment arrangements remain the same and a payment to your card will be settled as a payment to NAB).
If you choose to close your account, you will still be required to pay any outstanding balance owing. There is no change to the way you make repayments.
Yes, Citi's privacy policy changed and NAB's privacy policy now also applies to your account. The Card Services privacy policy will also continue to apply.
You can review the Citi Privacy Policy here.
You can review the NAB Privacy Policy here.
You now have the protection of Card Services privacy policy, NAB's Privacy Policy and Citi's Privacy Policy ensuring your information (including your personal, sensitive and credit-related information) is handled safely. The policies also set out how to request access to or seek correction of your information or make a privacy-related enquiry or complaint.
Citi, NAB and Card Services may collect, use, exchange and disclose your personal information in accordance with the Privacy Collection Statement that will apply from the transfer date and their respective Privacy Policies.
No, your terms and conditions have not changed.
Where you previously saw Citi as the issuer and credit provider, this is now NAB.
No, if you have already provided us with documents to evidence your identity and/or income you do not need to send these to us again.
No, there is no cost to you associated with the transition.
No, there will be no immediate changes other than the change of issuer and credit provider arising out of the transition to NAB.
NAB will review the products and services it provides regularly (including the Card Services credit card) and may make further changes as part of this process. If there are any changes in the future you will be notified about them as required.
No, if you had an existing financial hardship agreement in place it was not impacted.
No, existing Instalment Plans or Balance Transfers are not affected, and you will continue to receive the same rate over the agreed term.
No, if you had an existing payment arrangement in place it was not impacted.
No, your direct debits remain in place and are not impacted by this change.
No, recurring transactions are not impacted by this change.
There is no change to the way you can make a payment toward your balance. Please refer to your monthly statement for full details on how you can pay.
No, your interest rate and fees did not change as a result of the transfer to NAB.
Yes, you will still be able to use Apple Pay
No, the way you access and manage your account(s) online has not changed.
No, your earn rate and points balance are not affected by the transition.
No, your card features and benefits did not change as a result of the transfer to NAB.
No, you will not receive a new card or PIN as a result of the transfer.
Yes, as you use and manage your account in the same way, you'll still have access to this information.
Yes, you can continue to use your current card.