Card Services
  • Confirm the website is secure.

    Confirm the website is secure.

    Check the website you're using is secure. Look for 'https' within the website address or a padlock icon. This means they use encrypted software to protect your details during the transaction.
  • Protect your card details.

    Protect your card details.

    Only provide your card details at the check out when making a purchase and never provide your card details via email, even if a merchant asks for them. Emails are not secure and could be intercepted by a third party.
  • Check delivery and returns policy.

    Check delivery and returns policy.

    Confirm how long delivery should take and what you should do if your item isn't received within that time frame. Ensure you are aware if the merchant has a return policy and who is responsible for the costs of those returns.
  • Keep a record of your transaction and check your monthly statements.

    Keep a record of your transaction and check your monthly statements.

    Make note of your reference number or print a confirmation of purchase every time you make a transaction online. Make sure all transactions on your statement are correct. If there are any you're unsure about, contact us straight away on 1300 135 538.
  • Confirm the website is secure.
    • CONFIRM THE WEBSITE IS SECURE.

      Confirm the website is secure.

      Check the website you're using is secure. Look for 'https' within the website address or a padlock icon. This means they use encrypted software to protect your details during the transaction.
  • Protect your card details.
    • PROTECT YOUR CARD DETAILS.

      Protect your card details.

      Only provide your card details at the check out when making a purchase and never provide your card details via email, even if a merchant asks for them. Emails are not secure and could be intercepted by a third party.
  • Check delivery and returns policy.
    • CHECK DELIVERY AND RETURNS POLICY.

      Check delivery and returns policy.

      Confirm how long delivery should take and what you should do if your item isn't received within that time frame. Ensure you are aware if the merchant has a return policy and who is responsible for the costs of those returns.
  • Keep a record of your transaction and check your monthly statements.
    • KEEP A RECORD OF YOUR TRANSACTION AND CHECK YOUR MONTHLY STATEMENTS.

      Keep a record of your transaction and check your monthly statements.

      Make note of your reference number or print a confirmation of purchase every time you make a transaction online. Make sure all transactions on your statement are correct. If there are any you're unsure about, contact us straight away on 1300 135 538.

National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the credit provider and issuer of credit cards under the Card Services brand. NAB has acquired the business relating to this product from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the product.