FAQS

For all general Card and Rewards information please contact RACQ on 1300 912 667.

There are a few different ways to apply. You can apply online via the RACQ website, collect an application form from your nearest branch or simply call 1300 912 667 to apply by phone(option 2).

Application Forms can be posted to:

Card Services
Reply Paid 1625
SYDNEY NSW 2001
(no stamp required)

Allow up to 3 weeks for your application to be processed and for your Card to be posted to you. To obtain a Telephone PIN (TPIN),which allows you to bank over the phone, please call RACQ on 1300 912 667.

Click here

You first need to register to use Internet Banking, all you need is:

• An active Mastercard Account
• Your 16-digit Credit card number

Simply sign on via the Home page. If it is your first time using online banking, you need to Register first - follow the online demo

It is a randomly generated 6 digit Password which is a stronger method of authenticating your online transactions. Each time you perform online transactions through Card Services Online you'll be required to enter a Card Services OTP. The Card Services OTP is received via SMS to your mobile phone

To access cash via an ATM, you will need an ATM.

To access Card Services Telephone Banking, you will need a TPIN. You can contact RACQ if you require a Telephone PIN on 1300 912 667.

If you have forgotten or misplaced your ATM PIN, you can reset it online ; just log in to cardservicesdirect.com.au got to Services>MyProfile>Change ATM PIN, or contact uson 1300 912 667. (+61 2 8288 2818 if calling from overseas) available 24 hours a day, 7 days a week to request a replacement.

You can make a funds transfer from any bank account.

By Mail using a Cheque
You can post us your payment by enclosing your completed Remittance Advice provided with your monthly statement and mail with your cheque (no notes or coins accepted) to the following address (also indicated on your statement):

Please make your cheque payable to your Card Services Credit Card account number.
It would assist us in processing your payment if you write the actual credit card number on the back of your cheque.

Cheques payable to the account holder may also be accepted (e.g. dividend cheque, Medicare refund, etc) but cheques payable to a third party will not be accepted.

You can make payments at any Australia Post office displaying the Bank@Post^TM symbol using cash or EFTPOS will be processed immediately. Remember to take your Credit Card with you for a faster transaction.
For payments made at any other Australia Post using cash or EFTPOS, please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office, please allow seven business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited.

If you are registered online, you can use Bpay to make repayments ; you will need to log in cardservicesdirect.com.au, click on Make a Payment and follow the prompts (using the Search function and entering the Biller Code you will find on your invoice). You will need to have your mobile phone handy as we will send you a One-time Password to enable you to proceed.

With Easi-Pay, repayments on your Mastercard are automatically transferred from your nominated bank account (subject to available funds) - so there's no need to remember your monthly repayments. The direct debit takes place prior to the Payment Due Date and there is no charge by Card Services for this service.
Setting up Easi-Pay is simple: complete the Easi-Pay form (PDF), scan or take a picture and upload via cardservicesdirect.com.au/upload, or alternatively you can mail to GPO Box 40 Sydney NSW 2001

• Credit Card Terms and Conditions and Other Important Information

  (Adobe PDF, 227 kb)

• Card Services Rewards and Card Services Qantas Rewards Program Terms and Conditions

  (Adobe PDF, 178 kb)

Or contact us on 1300 912 667 for a copy to be mailed to you.

As many countries have now fully migrated to use secure chip and PIN technology, it is strongly recommended that if you don't know your PIN, you request one prior to travelling overseas. We recommend this because in some countries, a transaction performed with a chip credit card can only be completed with a PIN and not a signature.

• Rate and Fee Guide

Yes. Simply complete the Authorised Person Request form and return it to us

You are able to request to close your credit card account by:

1. 1. Internet Banking (available from 27 December 2018);  or 
2. 2. contacting us on 1300 912 667.

To request your credit card account to be closed through Internet Banking, simply log in, Go to Services> Card Services>Manage my account>Account Closure Request and follow the prompts. If you have not used Internet Banking before, you will need to register first.